For further assistance, feel free to contact Toyota Client Relations. You can reach us in several ways.
Toll Free: 1-800-263-4431
Monday through Thursday
9am - 8pm Pacific
9am - 6pm Pacific
Non-Canada Contact Information
Toyota Client Relations is more than happy to help with Canada Toyota vehicle concerns, but we are unable to address questions about non-Canada products. Please call the appropriate customer relations group directly:
Campaigns conducted by Toyota can be Safety Recall Campaigns, Special Service Campaigns and/or Limited Service Campaigns.
If you have completed a Campaign, but are experiencing concerns with your vehicle, please contact your local Toyota, Lexus, or Scion dealer for an inspection. Should you require additional assistance, please refer to the Contact Us section at the bottom of this page.
In accordance with the requirements of the National Traffic and Motor Vehicle Safety Act, when Toyota, Lexus, or Scion has determined that either a defect which relates to motor vehicle safety or a noncompliance with a Federal Motor Vehicle Safety Standard exists in your vehicle, a Safety Recall Campaign is launched. The specified inspection and/or repair will be performed at no charge to the vehicle owner.
A Special Service Campaign is the Toyota, Lexus, or Scion owner notification program to inform customers about specific product or technical issues for which inspection and/or repair is being offered without an expiration date. These issues are typically customer satisfaction initiatives. The described service will be performed at no charge to the vehicle owner.
Limited Service Campaigns are programs to inform customers about a product or technical issue for which inspection and/or repair is being offered for a specified period. Toyota requests that customers take advantage of this service prior to an expiration date. The described inspection and/or repair will be performed at no charge to the vehicle owner provided the Limited Service Campaign has not expired.
The National Highway Traffic Safety Administration ("NHTSA") provides information on its website about all safety recalls involving vehicles sold or offered for sale in Canada.
The National Highway Traffic Safety Administration ("NHTSA") provides information about foreign recalls (also called "foreign campaigns") involving vehicles that are identical or substantially similar to vehicles sold or offered for sale in Canada. To download detailed instructions on how to access the information, click HERE.