Lookup Safety Recalls & Service Campaigns by VIN

Get information on open safety recalls and service campaigns released since 1999 for Toyota, Lexus and Scion vehicles intended for sale or sold in Canada using our quick and easy recall and campaign lookup below.





First Name


Last Name


Email


Phone Number


Message





Where do I find my VIN?

Your Vehicle Identification Number (VIN) is the unique identifier of your vehicle.



Insurance Card » «


You can find your VIN on the insurance identification card issued by your insurance company.

Vehicle Registration Card » «


You can find your VIN on the vehicle registration card issued by the Department of Motor Vehicles.

Top of the Dash » «


You can find your VIN on a metal plate on your dashboard, near the windshield on the driver's side.

Driver's-Side Doorjamb » «


You can find your VIN on a label on the driver's-side doorjamb.


Contact Us » «


For further assistance, feel free to contact Toyota Client Relations. You can reach us in several ways.


Phone

Sale: 905-420-9000

Toll-free: 1-800-263-4431

Service: 905-420-5788

Parts: 905-420-1411

Monday through Thursday

9am - 9pm Pacific

Friday, Saturday

9am - 6pm Pacific


Email

Sale: sales@pickeringtoyota.com

Service: service@pickering.toyota.ca

Parts: parts@pickering.toyota.ca

Twitter

twitter.com/toyotapickering


Facebook

facebook.com/pickeringtoyota



Non-Canada Contact Information

Toyota Client Relations is more than happy to help with Canada Toyota vehicle concerns, but we are unable to address questions about non-Canada products. Please call the appropriate customer relations group directly:

Safety Recall Newsroom » «


Follow this link to our Newsroom to find media and press information related to Safety Recalls and other safety initiatives at Toyota: Toyota Canada Newsroom

Campaign Definitions » «


Campaigns conducted by Toyota can be Safety Recall Campaigns, Special Service Campaigns and/or Limited Service Campaigns.

If you have completed a Campaign, but are experiencing concerns with your vehicle, please contact your local Toyota, Lexus, or Scion dealer for an inspection. Should you require additional assistance, please refer to the Contact Us section at the bottom of this page.


Safety Recall Campaign

In accordance with the requirements of the National Traffic and Motor Vehicle Safety Act, when Toyota, Lexus, or Scion has determined that either a defect which relates to motor vehicle safety or a noncompliance with a Federal Motor Vehicle Safety Standard exists in your vehicle, a Safety Recall Campaign is launched. The specified inspection and/or repair will be performed at no charge to the vehicle owner.


Special Service Campaign

A Special Service Campaign is the Toyota, Lexus, or Scion owner notification program to inform customers about specific product or technical issues for which inspection and/or repair is being offered without an expiration date. These issues are typically customer satisfaction initiatives. The described service will be performed at no charge to the vehicle owner.


Limited Service Campaign

Limited Service Campaigns are programs to inform customers about a product or technical issue for which inspection and/or repair is being offered for a specified period. Toyota requests that customers take advantage of this service prior to an expiration date. The described inspection and/or repair will be performed at no charge to the vehicle owner provided the Limited Service Campaign has not expired.

Canada Safety Recalls - NHTSA Website » «


The National Highway Traffic Safety Administration ("NHTSA") provides information on its website about all safety recalls involving vehicles sold or offered for sale in Canada.

Foreign Safety Recalls - NHTSA Website » «


The National Highway Traffic Safety Administration ("NHTSA") provides information about foreign recalls (also called "foreign campaigns") involving vehicles that are identical or substantially similar to vehicles sold or offered for sale in Canada. To download detailed instructions on how to access the information, click HERE.




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Hours of Operation

Sales Hours
Monday : 9:00AM - 8:00PM
Tuesday : 9:00AM - 8:00PM
Wednesday : 9:00AM - 8:00PM
Thursday : 9:00AM - 8:00PM
Friday : 9:00AM - 6:00PM
Saturday : 9:00AM - 6:00PM
Sunday : Closed
Services Hours
Monday : 7:30AM - 6:00PM
Tuesday : 7:30AM - 6:00PM
Wednesday : 7:30AM - 7:00PM
Thursday : 7:30AM - 6:00PM
Friday : 7:30AM - 6:00PM
Saturday : 8:00AM - 3:00PM
Sunday : Closed
Parts Hours
Monday : 7:30AM - 6:00PM
Tuesday : 7:30AM - 6:00PM
Wednesday : 7:30AM - 8:00PM
Thursday : 7:30AM - 6:00PM
Friday : 7:30AM - 6:00PM
Saturday : 8:00AM - 3:00PM
Sunday : Closed

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Sherman Dalgado

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Rakeeb Khan

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Ron Cho

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Mark Maahre

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