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Privacy Policy

Toyota (Pickering) (Scion) Privacy Policy Respecting Customer Information
The Toyota (Pickering) (Scion) Commitment to Your Privacy

Toyota Canada Inc. (“TCI”), which includes Toyota, Pickering and Scion brands, respects your right to privacy. This Policy outlines how TCI’s privacy principles protect your privacy as a key part of TCI’s on-going sales and services relationship with you as a valued Toyota (Pickering)(Scion) customer. The privacy principles apply to all personal information that TCI collects from customers. Personal information refers to any personally identifiable information about you. It does not include aggregate information that does not identify you specifically.

What Personal Information Does TCI Collect?

In connection with your vehicle purchase, TCI collects the information provided by you that is necessary for your Toyota (Pickering)(Scion) dealership to complete the transaction, including your name, address, telephone number(s), email address, driver’s license and insurance information. TCI also records information respecting the vehicle purchased, the purchase price and other transaction information. TCI will also collect personal information from you through customer surveys, inquiries or requests for information and your visits to TCI web sites. You will only be asked to provide personal information in order to enable TCI to provide you with a service (such as sending you a new vehicle brochure, assisting you in contacting a dealership, or enabling you to complete online credit or job applications).

If you apply for credit with Toyota Credit Canada Inc. (“TCCI”), TCCI will obtain credit approval information from you and third parties. The full TCCI Privacy Policy, which outlines how TCCI’s privacy principles protect your privacy as a key part of its ongoing business relationship with you as a valued Toyota (Pickering)(Scion) customer, is available here: TCCI Privacy Policy.

TCI will collect information relating to your service transactions with authorized Toyota (Pickering)(Scion) dealerships. As part of TCI’s on-going efforts to better understand your automotive needs and improve the products and the quality and efficiency of TCI and TCI’s dealership’s provision of these products and services to you, TCI will, from time to time, ask you to provide information regarding your purchase preferences, demographics and lifestyle through customer surveys.

TCI will also collect any information that you provide through your customer service inquiries or when TCI responds to your requests for information.

TCI also collects information that you provide during visits to TCI web sites, including contact information, vehicle information, customer survey information, visitor’s dealership and language preferences, owner information, and contest entry information.

How is Your Personal Information Used?

TCI may use your personal information for the following purposes:

  1. to complete sales and service transactions with you;
  2. to respond to your requests for products, services or information;
  3. to improve products and services and better understand your automotive needs, including through customer surveys;
  4. to improve the operation/administration of our independently owned and operated dealer network, including quality assurance and training;
  5. to administer your new vehicle warranty coverage, and/or your Extra Care Protection coverage;
  6. to increase your awareness of Toyota, Pickering or Scion brand products and services; and
  7. to include you in advertising or marketing campaigns to offer you TCI’s or other products and/or services where you have subscribed to such communications.

With Whom is Your Personal Information Shared?

For the purposes outlined above TCI may share your personal information with Toyota Credit Canada Inc. and with Toyota (Pickering) (Scion) dealerships and dealer associations.

TCI will also share your information with select TCI marketing partners who may provide you with information about their products and services. You will be provided with an opportunity to opt-out of communications with TCI’s marketing partners. Your personal information may be transferred to third party service providers that TCI uses to assist in managing and processing your personal information. TCI’s third party service providers are required to use, maintain and disclose your personal information only in accordance with TCI’s instructions to them and only on TCI’s behalf.

TCI will not disclose any of your personal information to any other persons, except (i) with your prior consent; (ii) in connection with a sale of all or substantially all of the assets of one of TCI’s businesses; or (iii) as may be required or permitted by law.

Connected Vehicle Services

If your vehicle is enabled with a factory installed telematics system also known as connected vehicle services (“CVT Services”), TCI will collect, use and share personal information and vehicle data to activate and provide the connected services, and for ancillary uses, as set out in this section of the Policy titled “Connected Vehicle Services”.

TCI may collect the following types of data and personal information in the course of providing the CVT Services: personal contact information (including name, address, phone number, email address, language preference), vehicle location; and any information you provide during a telephone call with our response centre.

We collect information about you and your vehicle several different ways: what we receive directly from you; from what you and your vehicle dealer provide to us; from your use of the CVT Services; from calls or emails between us; and from our connected vehicle service providers.

TCI collects and uses this data to deliver the following CVT Services:

  1. Automatic Collision Notification
  2. Emergency and Roadside Assistance
  3. Stolen Vehicle Locator
  4. Locating Missing Persons
  5. Destination Assist
  6. Other services related to or offered through the System

If you speak with the CVT Services response centre from your vehicle, you and any other person in your vehicle may be recorded for quality assurance purposes. The response centre may retain the recording for seven years or a transcript of the recording for two (2) years as required by law and to support requests from customers and law enforcement. For Automatic Collision Notification, Emergency Assistance Button, Roadside Assistance, Stolen Vehicle Locator and Destination Assist, we retain the electronic signal history from your vehicle for seven (7) years. Signal History tells us when you or your Vehicle contacted us and your Vehicle’s Location at the point of signal initiation.

You agree that, subject to applicable law, we can, use any of this information we collect to: (a) provide CVT Services to you or your vehicle (including, but not limited to, sharing that information with roadside assistance providers, emergency service providers, or others, as needed); (b) communicate with you about your account, or your vehicle; (c) check or maintain your vehicle’s factory installed telematics system; (d) analyze information about product usage, and comply with law; (e) provide information about you to your dealer in connection with your Vehicle; (f) provide information about you to our business partners to fulfill any request you may make and improve our service to you; (h) evaluate and improve our Service; (i) enforce the related CVT Services Terms and Conditions; (j) prevent fraud or misuse of Services; (k) comply with law, legal process or litigation; (l) protect the rights, property, or safety of you or others; (m) offer you new or additional products or services; (n) perform market research; or (o) respond to requests from TCCI about the location of your vehicle as otherwise provided in this Agreement.

TCI engages third-party service providers to assist in delivering the CVT Services. As such, we may share personal information with our service providers who will only use the personal information for the purpose of providing the CVT Services.

Does TCI Transfer Information Outside of Canada?

The personal information that you provide to TCI may be transferred outside of Canada for processing. TCI may store personal information on servers located in other jurisdictions, including the United States. Please note that the privacy laws in such jurisdictions differ from Canadian privacy laws and that in some jurisdictions your personal information may be accessed by law enforcement authorities or the courts.

If you would like to obtain more information about TCI’s policies and practices with respect to the transfer and processing of personal information outside of Canada, please contact TCI in any of the ways described below at “How You Can Review and Update Your Personal Information”.

Your Consent

Your consent may be given expressly or implied, depending on the circumstances.

In connection with your vehicle purchase or certain service requests you will be asked to consent expressly to TCI’s collection of personal information for the purposes identified herein.

When you visit TCI’s web sites you consent to TCI’s collection, use and disclosure of your personal information that you provide on the web site. In some cases the web site may prompt you to provide your consent to the collection of certain personally identifiable information. By clicking “I have read and I agree” you are giving TCI permission, as applicable, to collect, use and disclose your personal information as described above under the headings “What Personal Information Does TCI Collect”, “How is Your Personal Information Used” “With Whom is Your Personal Information Shared?”.

In other cases, your consent is understood, such as when you respond to a customer satisfaction survey, request a product information brochure from the web site, register for updates on the web site or complete an online job application.

By providing any personal information in any email request or any interactive activities on TCI’s web site you consent to TCI’s collection of that information.

You may at any time withdraw or change your consent to TCI’s use or disclosure of your personal information, or request TCI to delete it from TCI’s files, subject to legal and contractual restrictions. However, if you do not provide personal information required to supply a product or service, TCI may not be able to provide that product or service.

Unless you request TCI not to do so, you agree that TCI may use and disclose to TCCI , to Toyota (Pickering)(Scion) dealerships and to dealer associations your personal information for the purposes of selectively including you in advertising and marketing campaigns designed to increase the awareness of Toyota, Pickering or Scion brand products and services and the goodwill associated with TCI’s businesses. Some of TCI’s advertising and marketing campaigns include sending out Toyota, Pickering or Scion newsletters, service reminders and promotional offers. If you would prefer that TCI not use your personally identifiable information for such advertising or marketing campaigns, please contact TCI in any of the ways described below under the heading “How You Can Review and Update Your Personal Information”. You may notify TCI that you do not wish us to use your personal information for any purposes that are not required to supply you with a product or service at any time by contacting us in any of the ways described below under the heading “How You Can Review and Update Your Personal Information”. TCI will seek your further consent to any additional uses of personal information for which TCI has not obtained your consent previously.

Your Consent and Electronic Messages

TCI will only send email, text or other electronic messages to you if you have existing vehicle warranty and/or Extra Care Protection coverage or some other form of business relationship with TCI, or have asked for or otherwise agreed to receive emails, texts or other electronic messages from TCI. Any electronic message that you receive from TCI will identify TCI as the sender, enable you to contact TCI directly and provide for a means of unsubscribing from further electronic messages. TCI may also from time to time request your consent on behalf of any of or all of TCCI, Toyota (Pickering) (Scion) dealerships and dealer associations, and Toyota marketing partners. Electronic messages that you receive from any of these entities will identify the sender, enable you to contact the sender directly and provide for a means of unsubscribing from further electronic messages from the sender, and in the case of Toyota marketing partners, unsubscribe from all Toyota marketing partner electronic messages.

TCI’s Web Sites

INon-Personally Identifiable Information. When you visit TCI’s web sites, unless you tell TCI who you are or reveal any other personal information, TCI does not collect or store any information about you. The only information TCI collects and stores is non-personally identifiable information such as the name of your Internet service provider, the type of the Internet browser you used, and referring web site and the pages you request. TCI uses this non-personally identifiable information to generate aggregate statistics regarding TCI’s web site activity.

Cookies. Cookies are files that your web browser places on your computer's hard drive that permit TCI to tell whether, and if so, how many times, you have accessed TCI’s web sites previously, your language of choice, your dealer of choice, the province in which your internet provider resides, internet user behavioral analysis, and your computer system’s flash preference. You may choose to decline to accept cookies if your browser permits but doing so may affect your use of TCI’s web sites and your ability to access certain features of the web sites.

Pixel tags. A pixel tag is a transparent graphic image, sometimes called a web beacon, clear GIFs or tracking beacon, placed on a web site or in an e-mail, which indicates to us that a page or e-mail has been viewed. In addition, a pixel tag may tell your browser to get content from another server.

Third-Party Links. TCI’s web sites contain links to other sites. When you click on links that take you to third party web sites, you will be subject to the third parties' privacy policies. While TCI supports the protection of privacy on the Internet, TCI is not responsible for the actions of third parties or for their privacy practices. TCI encourages the users of its web sites to be aware when they leave the web sites and to read the privacy policies of each and every web site with which they interact.

Children. TCI does not use its web sites to knowingly solicit personal information from or to market to persons under the age of majority.

Advertising/Behavioral Targeting; How To Opt-Out

TCI licenses technology to serve advertisements on its own web sites and within its content as that content is served across the Internet.

Ad network providers, data providers, publishers and other media-related companies, and/or analytics service providers may set and access their own cookies, pixel tags and similar technologies on your device’s web browser and they may otherwise collect or have access to information about you. We and they may target advertisements for products and services in which you might be interested based on your visits to both the TCI web sites and other web sites. We and they may use a variety of companies to serve advertisements. .

These opt-outs will not be effective if your browser is configured to reject cookies, or if you subsequently erase your cookies, use a different computer or change browsers.

and viewing of our content. For example, we may share personal information with third parties (e.g., social media sites, other advertisers, advertising agencies, advertising networks, data exchanges, etc.) in order to deliver to you content on our website or third party sites. For information about your ability to opt-out of this, please contact us at [email protected]

Please note that even if you opt-out, you will still see advertisements while you're browsing online. However the advertisements you see may be less relevant to you and your interests. Additionally, many network advertising programs allow you to view and manage the interest categories they have compiled from your online browsing activities. These interest categories help determine the types of targeted advertisements you may receive. The NAI Opt-Out Page provides a tool that identifies its member companies that have cookies on your browser and provides links to those companies.

How Long Does TCI Retain Your Personal information?

TCI retains your personal information as long as is required for the purposes identified when you provided the personal information and for any new purposes identified and consented to by you, and for an appropriate time thereafter.

Your personal information will be kept in files stored on TCI’s databases located at TCI’s head office located in Toronto, Ontario.

How Does TCI Protect Your Personal Information?

TCI protects your personal information using security systems appropriate to the sensitivity of the information. TCI’s web sites are members of the Entrust Digital Certificate Program which involves applying security sockets layer software encryption technology to all information that you submit through the web sites. TCI applies security safeguards required for compliance with the Entrust Digital Certificate Program. Please note: You are solely responsible for maintaining the confidentiality of your password(s).

How You Can Review and Update Your Personal Information

You may review, update or correct any of your personal information held in TCI’s files and your consents regarding its use and disclosure at any time by contacting TCI’s Privacy Officer in any of the ways indicated below.

If you have any questions or concerns regarding TCI’s policy and procedures, if you wish to change your consent to TCI’s use and disclosure of your information, or if you wish to review, update, correct or have TCI

delete your information from files, please contact:

Privacy Officer

Toyota Canada Inc.

One Toyota Place

Toronto, Ontario

M1H 1H9

Will TCI’s Privacy Policy Change?

TCI reserves the right, at any time, to modify this Policy at TCI’s sole discretion, and you agree to be bound by any such modifications, which shall be effective immediately upon TCI posting the revised Policy on TCI’s web sites.

TCCI Privacy Policy
Privacy Policy Statement

Toyota Credit Canada Inc.

Toyota Credit Canada Inc. ("TCCI") operates throughout Canada under the business name of "Toyota Financial Services" and "Pickering Financial Services." TCCI is the financial services provider of Toyota Canada Inc.

This Statement

As a provider of financial services, the collection, use, and disclosure of your personal information is very important to our day-to-day business operations. The purpose of this Privacy Policy Statement ("Statement") is to inform you of the specific types of personal information we collect, why we collect it, how it is used, how it is disclosed and how you may correct errors in your personal information collected by us.

The full Toyota Canada Inc. Privacy Policy, which outlines how Toyota Canada Inc.’s privacy principles protect your privacy as a key part of the Toyota Canada Inc. on-going sales and service relationship with you as a valued Toyota (Pickering) (Scion) customer, is available here at: www.toyota.ca.

We understand the importance of your personal information and take pride in our commitment to maintaining its confidentiality. We ensure that your personal information is collected, used and disclosed only in the manner in which you have consented. Our organization ensures that we meet or exceed the requirements of all laws and regulations applicable in Canada.

What is "Personal Information"?

"Personal information" is any personally identifiable information about you, which may include, but is not limited to, your name, mailing address, credit history, credit card number, banking information and voice recordings as well as the terms of your financing and lease agreements (as applicable). It does not include aggregated information that does not identify you specifically.

How Do We Collect Personal Information?

When you finance or lease a vehicle through us, we will collect the personal information you provide to us in your credit application. Your personal information is also collected when you enter into a finance or lease agreement with us.

We may also collect information during our interactions with you for our mutual protection including, monitoring or recording your telephone discussions with our representatives for servicing accuracy, quality assurance and/or for training purposes.

We may also collect your personal information from third parties including, but not limited to, third parties referenced on your credit application and other credit providers or credit bureaus, however, your consent will have always been obtained prior to any third parties being approached. For example, when you have given us your consent to contact your references or your employer by providing us with their contact information on your credit application.

How is Your Personal Information Used and Disclosed?

We may use and share your personal information with Toyota Canada Inc. and with your Toyota (Pickering) (Scion) dealer and the third parties described below, for the following purposes:

  1. to help us evaluate your credit application to finance or lease a vehicle through us.
  2. to credit bureaus, consumer reporting agencies and other credit providers for the purpose of evaluating your credit application and confirming, verifying and updating any information (including but not limited to, your account balance and payment record) provided to us regarding your credit application or your finance or lease agreement.
  3. to the dealer for the purpose of assessing your credit application and/or informing them of our decision on your credit application.
  4. account administration, including collection of overdue accounts, audit and archival purposes.
  5. to third party service providers for the purpose of collecting on an overdue account, for registering our security interest on your vehicle and to confirm that valid insurance has been purchased for your vehicle.
  6. third party service providers for the administration of optional products and services that you have purchased.
  7. to a third party in connection with a transfer or assignment by us of our interest in your lease or finance agreement, including securitization transactions.
  8. to administer your new vehicle warranty coverage, and/or your Extra Care Protection coverage, as applicable, and as required by law.
  9. to include you in any advertising or marketing campaigns in which we alone or, together with Toyota Canada Inc. and its dealers, offer you our or their products and/or services.
  10. to respond to your requests for products, services or information, and improve our services, information and products, including asking you to reply to customer surveys.
  11. to better understand your automotive needs and to increase your awareness of Toyota, Pickering or Scion brand products and services and the goodwill associated with our businesses.

Your Consent

We will only collect, use and disclose your personal information with your consent.

Your consent may be given expressly or implied, depending on the circumstances. In connection with your credit application and financing or lease agreements you will be asked to consent expressly to our collection of personal information for the purposes identified herein. In other cases, your consent is understood, such as when you respond to a customer satisfaction survey, request a product information brochure from our web site, register for updates on the web site or speak with our representatives after having being notified that the call may be recorded.

Customers who prefer not to have their calls recorded can conduct their business with us in writing or you can immediately advise the Customer Service representative that you do not wish to be recorded and we will ensure that procedures are activated to comply with your request.

You may notify us that you do not wish us to use your personal information for any purposes that are not required to supply you with a product or service at any time by contacting us in any of the ways described below under the heading "How You Can Review and Update Your Personal Information". We will seek your further consent to any additional uses of personal information for which we have not obtained your consent previously.

Subject to legal and contractual restrictions, you may at any time withdraw or change your consent to our use or disclosure of your personal information, or request us to delete it from our files. However, if you do not provide personal information required to supply a product or service or withdraw or change your consent, we may not be able to provide that product or service. Notwithstanding any withdrawal of consent, we may retain and use your information for account administration purposes, including collection of any amounts you owe us.

With Whom is Your Personal Information Shared?

For the purposes outlined above we may share your personal information with Toyota Canada Inc., with the Toyota (Pickering) (Scion) dealer and with third parties. We will not disclose any of your personal information to any other persons except with your prior express consent, or in connection with a sale of all or substantially all of the assets of one of our businesses, or as may be required or permitted by law.

Your personal information may be transferred to third party service providers that we use to assist in managing and processing your personal information. Our third party service providers are required to use, maintain and disclose your personal information only in accordance with our instructions to them and only on our behalf.

We will also share your information with our joint-marketing partners who may provide you with information about their products and services. You will be provided with an opportunity to opt-out of communications with our joint-marketing partners.

Does TCCI Transfer Information Outside of Canada?

The personal information that you provide to TCCI may be transferred outside of Canada for storage and processing. TCCI uses service providers that store and process your personal information on servers located in the United States. When TCCI uses service providers to store and process your personal information, TCCI's policy is to have appropriate contractual provisions in place with those service providers limiting the purposes for which your personal information is being transferred to them and stipulating security requirements for that information. Please note that the privacy laws in other jurisdictions may differ from Canadian privacy laws and in some jurisdictions your personal information may be accessed by law enforcement authorities or the courts. If you have any questions regarding our policies and practices relating to storage and processing of personal information outside of Canada, please contact us in any of the ways described below under "How You Can Review and Update Your Personal Information".

How Long Do We Retain Your Personal information?

We retain your personal information as long as is required for the purposes identified when you provided the personal information and for any new purposes identified by us and consented to by you, and for an appropriate time thereafter.

Your personal information will be kept in files stored on our databases located at our Toyota Canada Inc. and TCCI head office in Toronto and Markham, Ontario.

How Do We Protect Your Personal Information?

We protect your personal information using security systems appropriate to the sensitivity of the information. In our ongoing effort to safeguard your personal information from unauthorized collection, use or disclosure, we have put in a number of safeguards including; contractual, organizational, structural and technological security standards.

How You Can Review and Update Your Personal Information

You may review, update or correct any of your personal information held in our files and your consent regarding its use and disclosure at any time by contacting us in any of the ways indicated below. Please note, we rely primarily on you to provide us with your most complete, accurate and up-to-date personal information and to inform us of any changes to your personal information.

If you wish to change your consent to our use and disclosure of your information, or if you wish to review, update, correct or have us delete your information from our files, please contact us as follows:

Customer Service Manager

Toyota Credit Canada Inc.

80 Micro Court, Suite 200

Markham, Ontario

L3R 9Z5

or by telephone: Dial and Call 1-888-TOYOTA-8 or Dial and Call 1-800-26-LEXUS or Dial and Call 1-866-9-SCION-1 or by visiting us at www.privacy.toyotafinancialservices.ca, www.privacy.Pickeringfinancialservices.ca or www.scion.ca/privacy_tcci

If you have any questions or concerns regarding our Statement and procedures, please contact:

Privacy Officer

Toyota Credit Canada Inc.

80 Micro Court, Suite 200

Markham, Ontario

L3R 9Z5

Will this Statement Change?

We reserve the right, at any time, to modify this Statement at our sole discretion, and you agree to be bound by any such modifications, which shall be effective immediately upon our posting the revised Statement on our web site.

Entune Privacy Policy

This Privacy Notice Applies To Vehicles Equipped With Connected Vehicle Services

When you purchased or leased your vehicle, you had the opportunity to subscribe for Connected Vehicle Services that offer peace of mind, convenience and infotainment in one comprehensive package. Examples of the Services include live, 24-hour navigation assistance, integration of popular mobile apps and emergency services at the press of a button.

We provide you with these Services by using and managing your Personal Information and Vehicle Data.

Personal Information

This Notice DOES NOT apply to data collection unrelated to Connected Vehicle Services on Toyota or Pickering websites, or on sites that we do not own, operate or control.

Data that identifies you as an individual is considered to be Personal Information. Examples are name, address, phone number, email address.

Vehicle Data

This Notice DOES NOT apply to data collection unrelated to Connected Vehicle Services on Toyota or Pickering websites, or on sites that we do not own, operate or control.

Data generated by the computers in your Vehicle is considered to be Vehicle Data such as Location Data.

What Are Connected Vehicle Services?

Toyota and Pickering vehicles are equipped with technology that electronically transmits information about your Vehicle to us such that we can provide you with benefits.

To learn whether your Vehicle is equipped with Connected Services, and whether it is active or inactive, contact your Dealer or our Customer Service Team.

Vehicle Data = Benefits for You

  1. Respond to Vehicle Emergencies
  2. Finds Destinations Your Request
  3. Provide Vehicle Finder Applications
  4. Improve Safety
  5. Develop New Vehicles and Features
  6. Confirm vehicle quality
  7. Analyze Vehicle Trends

We Protect Your Vehicle Data

We continuously strive to protect your Vehicle Data. We use a dedicated private and secure wireless network. Your Vehicle is designed only to respond to commands from us and only for those features we provide, such as vehicle location.

We Protect Your Personal Information

Your contact information (name, address, phone number, email), provided when you subscribe for Connected Vehicle Services, is retained in secure servers.

We Collect and Use

  1. Personal Information
    • When you subscribe, we collect your name, address, phone number, email address, language preference and other personal information you may choose to share with us to provide Connected Vehicle Services and communicate with you.
  2. Location Data
    • Your Vehicle may send an electronic signal with your latitude and longitude at a particular point in time (“Location Data”) to our Response Center under certain specific circumstances. We record and transmit your Location Data when you contact us for emergencies, roadside assistance, stolen or missing vehicle and destination services.
    • Your GPS Navigation is equipped with a traffic feature that automatically collects and transmits, through GPS technology, your Location Data, travel direction and speed to support HD traffic and weather information available in your Vehicle. It is not tied to your VIN or personal information.
We Also Use Your Vehicle Data To:

  1. Improve Safety
  2. Develop New Vehicles and Features
  3. Prevent Fraud or Misuse
  4. Support Laws and Legal Process

Storing of Personal Information

We store your Personal Information for 7 years after expiration of your subscription.

Vehicle Data

  1. Location Data
    • We store your Location Data from the time you contact us until 7 years after expiration of your subscription for emergency, roadside assistance, stolen or missing vehicle and destination services.
  2. Voice Recordings
    • If you speak with the Response Center from your Vehicle, your conversation may be recorded and stored for 2 years
  3. Exception

    There’s an exception to these rules

    • Sometimes we are required to keep your Personal Information or Vehicle Data for much longer periods of time. This only occurs if mandated by law or legal process or in the event of litigation

Sharing of Personal Information

We share your Personal Information with:

  1. Emergency Responders
    • To provide emergency assistance to you. This includes Roadside Assistance Providers.
  2. Our Affiliates
    • To verify fraud or repossess in the event of a breach of your lease or finance contract and to support vehicle improvement
  3. Toyota Motor Corporation
    • To support safety, research, analysis and product development efforts made by our parent company
  4. Third Party Service Providers
    • We contractually bind third parties to handle your data in accordance with Toyota standards described in this Notice. For example, Sirius XM Connected Vehicle Services Inc. provides customer support and the other services that are a part of your Connected Vehicle Services.
  5. Law Enforcement
    • We DON’T share with law enforcement unless we are required to do so by law or legal process, in response to government investigations, as may be required for national security, or where we believe necessary to prevent harm, injury or loss

We DON'T share your Personal Information with:

  1. Data Resellers
  2. Social Networks
  3. Ad Networks

We share with you and various third parties:

  1. Location Data

    We share your Location Data with:

    • Emergency responders
    • Roadside assistance providers
    • Law enforcement
    • Our affiliate, Toyota Credit Canada Inc.
    • Our third party service providers acting on our behalf
  2. Voice Recordings
    • We share Voice Recordings with you and law enforcement to support requests related to litigation and investigations. We may also share them with our third party service providers, acting on our behalf.

Security

We take information security seriously. We continuously strive to protect your Personal Information and Vehicle Data by employing our industry’s best practices through our formal security program.

Our formal security program includes

  1. System Defenses - We designed the Connected Vehicle Services technology in your Vehicle to resist security vulnerabilities. We employ layers of defense to drive strong safeguarding practices including code and design reviews, regularly scheduled security testing, firewalls, intrusion detection systems and encryption.
  2. Private Network – “When your Vehicle Data is transmitted from your Vehicle to us, we use a dedicated private wireless network. In addition, your Vehicle is designed only to respond to commands from us and only for those available features we provide including vehicle location.”
  3. No Warranties – Please note, however, we cannot completely ensure or warrant the security of any information transmitted to us by you or your Vehicle. Your use of your Vehicle’s Connected Vehicle Services is at your own risk. You have the option to deactivate your Connected Vehicle Services by contacting us and requesting deactivation. If you choose to deactivate your system, you may lose features such as Safety Connect including ACN

Choices

  1. Opt In/Opt Out - If you choose to deactivate your system, you may lose features such as Safety Connect including ACN
  2. Review and Update - You may also review and update your Personal Information at any time by contacting us.
  3. Deactivation – When you buy a vehicle equipped with Connected Vehicle Services, data collection is active. You may deactivate Connected Vehicle Services at any time by contacting us and we will no longer collect your Personal Information and Vehicle Data.

Consent

When you purchased or leased a vehicle equipped with Connected Vehicle Services, you were asked by your Dealer to sign a Connected Vehicle Services Agreement. Our Privacy Policy is part of that Agreement.

Click here to see our Privacy Policy.NOTE: If you did not accept the Agreement, please notify us within 15 days of taking delivery of the vehicle and we will cancel your Services. Failure to cancel your Services within 15 days of receipt of the Agreement will be deemed acceptance of the Agreement.

Terms and Conditions

Welcome to our site (this "Site") created, operated and maintained by Pickering Toyota Inc. ("Toyota") on its own behalf and on behalf of Toyota Financial Services ("TFS"), Toyota Motor Manufacturing Canada Inc. ("TMMC"), Canadian Autoparts Toyota Inc. (CAPTIN) and certain other affiliated companies (collectively referred to as "Affiliates"). You are invited to access, browse and use this Site on the following legal terms and conditions ("Legal Terms and Conditions").

By accessing, browsing or using this Site, you are agreeing to these Legal Terms and Conditions. This forms a legally binding agreement between you and Toyota, TFS, TMMC, CAPTIN or an Affiliate, as applicable. Accordingly, Toyota, TFS, TMMC, CAPTIN and the Affiliates encourage you to read the Legal Terms and Conditions, including the privacy policy. If you do not agree with the Legal Terms and Conditions, do not use this Site. If at any time during your use of this Site you disagree with the Legal Terms and Conditions, kindly cease to use this Site. Toyota, TFS, TMMC, CAPTIN and the Affiliates suggest that you save or print a copy of these Legal Terms and Conditions for your records before using this Site.

1. Intellectual Property Rights Notices

Copyright © Pickering Toyota Inc., Toyota Financial Services, Toyota Motor Manufacturing Canada Inc., Canadian Autoparts Toyota Inc. and the Affiliates All rights reserved. All content on this Site, including but not limited to, all software, text, data, sound, programming, visual images, graphics and the design of this Site and the selection, organization and arrangement of the foregoing (collectively, the "Content"), are protected by copyright and other intellectual property laws and are either owned or used under license by Toyota, TFS, TMMC, CAPTIN or the applicable Affiliate.

The trademarks, service marks, logos and other marks used on this Site by Toyota, TFS, TMMC, CAPTIN and the Affiliates (the "Trademarks") are either owned or controlled by Toyota, TFS, TMMC, CAPTIN or the applicable Affiliate. The Trademarks may not be used without the prior written permission of Toyota, TFS, TMMC, CAPTIN or the applicable Affiliate and may not be used in connection with any product or service in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits Toyota, TFS, TMMC, CAPTIN or the applicable Affiliate. All other trademarks, service marks, logos and other marks which appear on this Site are the property of their respective owners.

You agree to comply with any requisite additional copyright notices, or restrictions contained in any of the Content.

2. Restrictions on Use

You may download and use a reasonable number of copies of the Content on any single computer for your own personal, non-commercial use only, provided that you: (a) keep all copyright and other proprietary notices intact, (b) do not modify the Content, and (c) do not use the Content to suggest an association with Toyota, TFS, TMMC, CAPTIN or an Affiliate or any of their respective products, services or brands. You may not modify, publish, transmit, transfer, sell, reproduce, upload, post, distribute, perform, display, create derivative works from, or in any way exploit any of the Content, in whole or in part, except as Toyota, TFS, TMMC, CAPTIN or the applicable Affiliate expressly permit in these Legal Terms and Conditions. Your use of the Content for any purpose other than the one expressly permitted in these Legal Terms and Conditions (including your use of any of the Content on any other website or networked computer environment) is a violation of the intellectual property rights and other proprietary rights of Toyota, TFS, TMMC, CAPTIN or the applicable Affiliate and may subject you to civil liability or criminal prosecution under applicable laws.

3. Canadian Content

The vehicles, products and services described on this Site contain uniquely Canadian specifications and equipment and are available only to Canadian residents in Canada and only where permitted by law. The pricing and other financial information on this Site is in Canadian dollars, unless Toyota, TFS, TMMC, CAPTIN or the applicable Affiliate state otherwise, and Toyota, TFS, TMMC, CAPTIN or the applicable Affiliate are permitted to change the pricing and other financial information at any time without notice to you. The promotional sales programs, employment opportunities and services described on this Site are only available in those provinces and territories of Canada that are specifically identified in the description of the promotional sales programs, employment opportunities and services.

4. Toyota Dealers

The sale of any Toyota vehicle, product or service is effected through an independent authorized Toyota automobile dealer (a "Dealer") and is subject to, and governed exclusively by, the Legal Terms and Conditions of the applicable sale, lease or retail installment contract entered into between you and the Dealer. The Dealers are not affiliates of Toyota, TFS, TMMC, CAPTIN or any Affiliate. Accordingly, any purchase you make is concluded exclusively between you and the Dealer you select from this Site, and no purchase is made with Toyota, TFS, TMMC, CAPTIN or any Affiliate. All financial services and promotional sales programs on this Site are only available through the Dealers, and in the case of regional sales programs which may not be described on this Site, through the Dealers in the region. The Dealer that you select from this Site reserves the right to determine whether you qualify for credit or any promotional sales program. The Dealers are under no obligation to sell any vehicle, product or service at the prices posted on this Site and Toyota, TFS, TMMC, CAPTIN and the Affiliates are not responsible for the prices set by any Dealer. Toyota is permitted to change any vehicle specifications, promotional sales programs, employment opportunities, and other information available on this Site at any time without notice to you.

5. Disclaimers

  1. No Reliance All of the information contained on this Site is provided to you for information purposes only and does not in any way constitute advice or an offer to buy or sell any vehicle by Toyota, TFS, TMMC, CAPTIN or any Affiliate. You should not use or rely on any of the information on this Site, including without limitation any calculations of prices, taxes, finance rates and valuations, as a substitute for the information that is available to you from a Dealer. In the event that any information on this Site is inconsistent with, or conflicts with, information supplied to you by a Dealer, the Dealer's information takes precedence and supersede the information on this Site. All of the non-Toyota new vehicle and all used vehicle valuation, specifications, prices and data on this Site are obtained from a third party. You should not rely on those valuations, specifications, prices or data in any way. The Canadian Black Book® values on this Site are provided to Toyota by Hearst Business Media Corporation through its exclusive Canadian distributor, Wm. Ward Publishing Ltd. The side by side comparisons on this Site are provided to Toyota by Autodata Solutions Company. This Site, Toyota, TFS, TMMC, CAPTIN, the Affiliates, and the Dealers are not responsible for any detrimental reliance you may place on this Site.


  2. No Legal Relationship – Your use of this Site is not intended and shall not be deemed to create any legal relationship of any kind between you and Toyota, TFS, TMMC, CAPTIN or the Affiliates, or amend or vary any existing legal relationship.

  3. Future Products and Services – From time to time Toyota, TFS, TMMC, CAPTIN or the Affiliates may identify proposed future products or services on this Site that are not currently available through a Dealer. This information is provided for informational purposes only and Toyota, TFS, TMMC, CAPTIN, the Affiliates and the Dealers are under no obligation to provide or otherwise deliver these products or services to you.


  4. No Site Warranties – This Site, any hyper-linked website and the Content and any functionality contained on this Site are provided on an "as is, as available" basis and without representations, warranties or conditions of any kind, either express or implied by Toyota, TFS, TMMC, CAPTIN or the Affiliates. Toyota, TFS, TMMC, CAPTIN and the Affiliates do not warrant that the functionality on this Site will be uninterrupted or error-free, that defects on this Site will be corrected, or that this Site or the server that makes it available are free of viruses or other harmful components. Toyota, TFS, TMMC, CAPTIN and the Affiliates are not liable to you for damage to your computer or computer system which results from your accessing, browsing or using this Site. Toyota, TFS, TMMC, CAPTIN and the Affiliates do not represent or warrant that the information on this Site is accurate, complete or current. All of the risk associated with your use of this Site, including but not limited to, the risks associated with the quality and performance of this Site and with the accuracy, comprehensiveness and timeliness of the Content is assumed solely by you.


  5. No Product Warranties – Toyota, TFS, TMMC, CAPTIN and the Affiliates do not make any representations, warranties or conditions of any kind, express or implied, as to any vehicle, product or service, including but not limited to, the merchantability, merchantable quality or fitness for a particular purpose of any vehicle, product or service. Toyota, TFS, TMMC, CAPTIN and the Affiliates expressly disclaim any other implied warranties imposed by law. If you choose to purchase a Toyota vehicle from a Dealer that you select from this Site, your purchase shall be governed solely and exclusively by any agreement entered into between you and the Dealer, and under no circumstances shall Toyota, TFS, TMMC, CAPTIN and the Affiliates have any liability with respect to your purchase.


  6. Security – This Site is secured using Entrust SSL certificates which applies security sockets layer software encryption technology to all information that you submit to us through this Site. Except as required for compliance with the Entrust Certificate Management Service, we do not make any representations, warranties or conditions of any kind, express or implied, as to the security of any information (including, without limitation, credit card and other personally identifiable information) you may provide to us in the course of using this Site. You are solely responsible for maintaining the confidentiality of your password(s).


  7. GeneralTo the maximum extent permissible by law, Toyota, TFS, TMMC, CAPTIN and the Affiliates disclaim all representations, warranties and conditions express or implied, including but not limited to, representations, warranties and conditions of merchantability, merchantable quality, fitness for a particular purpose, title, non-infringement of proprietary rights and those arising from a course of dealing, trade or performance.

6. Limitation of Liability

To the maximum extent permitted by law, in no event shall Toyota, TFS, TMMC, CAPTIN, any Affiliates and the Dealers, and each of their respective directors, officers, agents, employees, representatives, licensors and those for whom Toyota, TFS, TMMC, CAPTIN and the Affiliates are in law responsible (collectively, the "Toyota Parties") be liable for any special, incidental, indirect, consequential, punitive or exemplary damages of any kind whatsoever (including, without limitation, damages for loss of revenue, loss of profits, failure to realize expected savings, interruption of activities, or any other pecuniary or economic loss) arising out of the use of or inability to use this Site or any product or service described or provided on this Site, even if any of the Toyota Parties have been advised of the possibility of such damages or could reasonably foresee such damages occurring.

In any event, the Toyota Parties' total liability to you for all damages, losses, and causes of action, whether in contract, tort (including negligence), strict liability or otherwise, shall be limited to one hundred dollars ($100). In no event shall any Toyota Party be liable for any damages of any kind arising from the use of any hyper-linked site. You agree that this limitation of liability is comprehensive and applies to all damages of any kind.

7. Indemnity

You hereby agree to indemnify, defend and hold harmless the Toyota Parties from and against any and all claims, demands, actions, liabilities, losses, costs and expenses (including reasonable legal fees) in connection with: (i) any use or alleged use of this Site under your password by any other person, whether or not authorized by you, (ii) your breach of these Legal Terms and Conditions; and (iii) your violation of any law or the rights of a third party arising out of your use of this Site. The Toyota Parties reserve the right to assume, at their own expense, the exclusive control and defense of any claims, demands and actions arising in connection with this indemnity and you agree to cooperate with the Toyota Parties' defense of these claims, demands and actions.

8. Modification or Termination of Service

Toyota, TFS, TMMC, CAPTIN and the Affiliates reserve the right, in their sole respective discretion, to restrict, suspend or terminate your access to all or any part of this Site at any time, for any reason and without prior notice to you and without any liability to you for doing so. Toyota, TFS, TMMC, CAPTIN and the Affiliates may change, modify, suspend or discontinue all or any part of this Site at any time without prior notice to you and without liability to you for doing so.

9. Links to Third Party Sites

This Site contains hyper-links to third party websites. Your use of any website linked to this Site is at your own risk and Toyota, TFS, TMMC, CAPTIN and the Affiliates are not responsible for the availability, accuracy or reliability of the contents of any linked website or any link contained in a linked website. Toyota, TFS, TMMC, CAPTIN and the Affiliates provide these links to you for your convenience only, and the availability of any link does not imply or constitute Toyota, TFS, TMMC, CAPTIN or the applicable Affiliate endorsement of the linked website or its contents.

10. Privacy Policy

During your use of this Site, you may voluntarily submit personal information to Toyota, TFS, TMMC, CAPTIN or an Affiliate. Toyota, TFS, TMMC, CAPTIN and the applicable Affiliate encourage you to take the time to read the toyota.ca privacy policy (the "Privacy Policy") before using this Site. By using this Site, you accept the Privacy Policy which outlines how personal information collected through this Site is handled by Toyota, TFS, TMMC, CAPTIN and the applicable Affiliate. If you do not agree with the Privacy Policy, please do not provide us with any personal information.

11. Changes to these Legal Terms and Conditions

Toyota, TFS, TMMC, CAPTIN and the Affiliates reserve the right to, at any time, modify these Legal Terms and Conditions, and you agree to be bound by any such modifications. Such modifications shall be effective immediately upon Toyota, TFS, TMMC, CAPTIN or the applicable Affiliate giving notice thereof, which may be given by any means, including, but not limited to, posting on this Site. You agree to regularly review these Legal Terms and Conditions posted at this Site and to be aware of such modifications. Your use of this Site following any such modification constitutes your agreement to follow and be bound by the modified Legal Terms and Conditions. If at any time, these Legal Terms and Conditions are no longer acceptable to you, you should immediately cease all use of this Site.

12. Jurisdiction; Governing Law and Arbitration

Toyota, TFS, TMMC, CAPTIN and the Affiliates make no representation that the Content on this Site is appropriate or available for use in any particular location. You are responsible for compliance with the local laws of your location, if and to the extent such local laws are applicable. These Legal Terms and Conditions and your use of this Site shall be governed by and construed in accordance with the laws in force in the Province of Ontario and the federal laws of Canada, without reference to any choice of law or conflict of law principles. The United Nations Convention on Contracts for the International Sale of Goods does not apply to these Legal Terms and Conditions or any communication with or transaction through this Site. Any disputes or claims arising out of or related to these Legal Terms and Conditions or your use of this Site shall be submitted to binding arbitration pursuant to the Arbitration Act 1991 (Ontario) or any successor legislation. Arbitration of all matters will be determined by a single arbitrator acceptable to both parties, acting reasonably, and all such arbitration proceedings shall be held exclusively in Toronto, Ontario. Any claim or cause of action that you may have with respect to your use of this Site must be commenced within one (1) year after the claim or cause of action arises.

13. General

If any provision of these Legal Terms and Conditions shall be deemed unlawful, void or otherwise unenforceable, then such provision shall be deemed severable from these Legal Terms and Conditions and shall not affect the validity and enforceability of any remaining provisions. Sections 1, 2, 4, 5, 6, 7, 9, 10, 12, 13 and 14 shall survive any termination of this Agreement as well as any other provisions which by their terms or nature are intended to survive. These Legal Terms and Conditions comprise the entire agreement between you and Toyota, TFS, TMMC, CAPTIN and/or the applicable Affiliate and supersede all prior agreements between you and Toyota, TFS, TMMC, CAPTIN and/or the applicable Affiliate with respect to your use of this Site.

14. Language

Les Parties déclarent qu'elles ont demandé que cette entente et tout document s'y rapportant soient préparés en anglais. The Parties to this Agreement declare that they have requested that this Agreement and all ancillary documents be prepared in the English language.



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Hours of Operation

Sales Hours
Monday : 9:00AM - 8:00PM
Tuesday : 9:00AM - 8:00PM
Wednesday : 9:00AM - 8:00PM
Thursday : 9:00AM - 8:00PM
Friday : 9:00AM - 6:00PM
Saturday : 9:00AM - 6:00PM
Sunday : Closed
Services Hours
Monday : 7:30AM - 6:00PM
Tuesday : 7:30AM - 6:00PM
Wednesday : 7:30AM - 7:00PM
Thursday : 7:30AM - 6:00PM
Friday : 7:30AM - 6:00PM
Saturday : 8:00AM - 3:00PM
Sunday : Closed
Parts Hours
Monday : 7:30AM - 6:00PM
Tuesday : 7:30AM - 6:00PM
Wednesday : 7:30AM - 8:00PM
Thursday : 7:30AM - 6:00PM
Friday : 7:30AM - 6:00PM
Saturday : 8:00AM - 3:00PM
Sunday : Closed

Tamim Saber

Product Advisor

Naveed Marasouli

Product Advisor

Sherman Dalgado

Product Advisor

Rakeeb Khan

Product Advisor

Ron Cho

Product Advisor

Mark Maahre

Product Advisor