Toyota is committed to developing technologies to ensure that you derive optimal enjoyment from your vehicle. From time to time, we may need to repair or replace a vehicle component to help maintain the quality and safety of your vehicle. As a Toyota or Scion owner or lessee, you will be notified by mail if your vehicle requires repairs or servicing and you will be instructed as to how to obtain the repair or servicing at no cost to you.
Campaigns conducted by Toyota can be Safety Recall Campaigns and/or Limited Service Campaigns. Certain Warranty Enhancement Programs may also be applicable to your vehicle.
Address
557 Kingston Rd, Pickering, ON L1V 3N7
Mon - Thu : 9AM - 8PM
Fri : 9AM - 6PM
Sat : 9AM - 5PM
Phone
Sales : sales@pickeringtoyota.com
You can find your VIN on the insurance identification card issued by your insurance company.
You can find your VIN on the vehicle registration card issued by the Department of Motor Vehicles.
You can find your VIN on a metal plate on your dashboard, near the windshield on the driver's side.
You can find your VIN on a label on the driver's-side doorjamb.
For further assistance, feel free to contact Toyota Client Relations. You can reach us in several ways.
Address
557 Kingston Rd, Pickering, ON L1V 3N7
Mon - Thu : 9AM - 8PM
Fri : 9AM - 6PM
Sat : 9AM - 5PM
Non-Canada Contact Information
Toyota Client Relations is more than happy to help with Canada Toyota vehicle concerns, but we are unable to address questions about non-Canada products. Please call the appropriate customer relations group directly:
Follow this link to our Newsroom to find media and press information related to Safety Recalls and other safety initiatives at Toyota: Toyota Canada Newsroom
Campaigns conducted by Toyota can be Safety Recall Campaigns, Special Service Campaigns and/or Limited Service Campaigns.
If you have completed a Campaign, but are experiencing concerns with your vehicle, please contact your local Toyota, Lexus, or Scion dealer for an inspection. Should you require additional assistance, please refer to the Contact Us section at the bottom of this page.
Safety Recall Campaign
In accordance with the requirements of the National Traffic and Motor Vehicle Safety Act, when Toyota, Lexus, or Scion has determined that either a defect which relates to motor vehicle safety or a noncompliance with a Federal Motor Vehicle Safety Standard exists in your vehicle, a Safety Recall Campaign is launched. The specified inspection and/or repair will be performed at no charge to the vehicle owner.
Special Service Campaign
A Special Service Campaign is the Toyota, Lexus, or Scion owner notification program to inform customers about specific product or technical issues for which inspection and/or repair is being offered without an expiration date. These issues are typically customer satisfaction initiatives. The described service will be performed at no charge to the vehicle owner.
Limited Service Campaign
Limited Service Campaigns are programs to inform customers about a product or technical issue for which inspection and/or repair is being offered for a specified period. Toyota requests that customers take advantage of this service prior to an expiration date. The described inspection and/or repair will be performed at no charge to the vehicle owner provided the Limited Service Campaign has not expired.
The National Highway Traffic Safety Administration ("NHTSA") provides information on its website about all safety recalls involving vehicles sold or offered for sale in Canada.
The National Highway Traffic Safety Administration ("NHTSA") provides information about foreign recalls (also called "foreign campaigns") involving vehicles that are identical or substantially similar to vehicles sold or offered for sale in Canada. For detailed instructions CLICK HERE.
